If your child bought items in the game without you knowing or allowing them, you still have several options for handling it.
For iPhone users:
Unfortunately, we cannot track the purchase from AppStore, and thus cannot issue any refund for the purchases on the iOS platform. Apple is in charge of its own App Store and handles the refunds directly. To request a refund for your in-app purchase please contact Apple by emailing email@example.com.
You can also report a purchase problem to Apple by following these steps:
- Go to reportaproblem.apple.com
- Enter the Apple ID and password that you used to buy the item, then choose Sign In
- Choose Report a Problem next to the item that you need help with
- Choose your problem from the menu
- Follow the onscreen steps.
We recommend various ways to prevent unauthorized purchases from happening. One of the most efficient ones is implementing parental control options within the brand’s devices. Get more info here
For Android users:
If you are an Android user, list all GPA codes for transactions sent to the email address associated with your Google Account and leave a request for our support team by 'submitting a request' below. Once we have the receipt for the purchase, we will be happy to look into it further.
Please find a guide on how to find purchase receipts if you lost them or deleted them from your email inbox:
- Go to pay.google.com
- Tap on each order to open details (so you can see the GPA code)
- Write all of your GPA codes in the next email to me.
Find more info on how to establish parental control for your Android here
For Amazon Kindle users:
To request a refund for your in-app purchase, please contact Amazon by visiting their website
Additionally, we recommend you a way to prevent unauthorized purchases from happening by enabling parental controls on your device:
- launch the Amazon Appstore on your device.
- tap Account.
- tap Settings.
- tap Parental Controls.
- tap Enable Parental Controls and then enter your Amazon account password.
You can read more information here